Privacy Policy

LalaPay ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the LalaPay mobile application and related services (collectively, the "Services"). By using LalaPay, you agree to the practices described in this Privacy Policy.

This policy is designed to comply with applicable data protection laws and the Google Play Store requirements for financial apps that collect user data.

We collect only the information necessary to provide, maintain, and improve our Services. The types of information we collect include:

• Phone number: Used to create and verify your account, authenticate transactions, and communicate important service updates.
• Account information: Includes your registered name, account balance, transaction history, and other details associated with your LalaPay account.
• Profile information: Includes your name and any other details you choose to add to your LalaPay profile.
• Transaction information: Records of payments, transfers, withdrawals, and other wallet activity required to operate the service.
• Device information: We may collect limited device details such as your device model, operating system version, and unique identifiers solely for security, fraud prevention, and technical support purposes.
• Security and authentication information: Includes verification codes, login activity, and other data used to protect your account and confirm your identity.

We use the information we collect for the following purposes:

• Creating and managing user accounts.
• Processing digital wallet services, including payments, transfers, and withdrawals.
• Verifying users and confirming account ownership.
• Preventing fraud and improving the security of our platform.
• Providing customer support and responding to user inquiries.
• Improving app performance, reliability, and user experience.

LalaPay may process transaction-related information required to provide wallet and payment services. We do not sell users' financial information.

We use reasonable technical and organizational measures to protect user information, including secure transmission and access controls. These measures help safeguard your data against unauthorized access, alteration, disclosure, or destruction.

While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is completely secure. We encourage users to protect their account credentials and report any suspected unauthorized activity immediately.

We do not sell personal information. Data may only be shared with trusted service providers or authorities when required by law or necessary to provide services.

We may share your information only in the following limited circumstances:

• With trusted service providers who assist us in operating the Services, under strict confidentiality obligations.
• When required by law, regulation, legal process, or governmental request.
• To protect the rights, property, or safety of LalaPay, our users, or others.

Users can request deletion of their LalaPay account through the Delete Account page.

After verification, account deletion requests will be processed within a reasonable period.

Some transaction records may be retained when required for financial, legal, security, or compliance purposes.

Users may request access, correction, or deletion of their personal information by contacting LalaPay support.

Depending on applicable law, you may also have the right to object to or restrict certain processing activities. To exercise these rights, please contact us using the information provided below.

LalaPay is not intended for children under 13 years old. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us so we can delete it.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: